Effective Date: April 11th, 2026

Welcome to South India 2 UK Limited. We operate an online network serving the entire United Kingdom. By visiting our website,

www.southindia2uk.co.uk (the "Site"),and accessing our information, resources, services, and products, you acknowledge and agree to the terms outlined in this Privacy Policy, alongside our Terms of Service.

If you do not agree with any part of this Privacy Policy or our Terms, please discontinue your use of our Services immediately.

This Privacy Policy is designed to provide a clear understanding of how we collect, use, protect, and manage your personal information across our:

Website and Mobile Applications.

Resources and Tools.

We refer to these collectively as our "Services." Please read this document carefully to ensure you understand our practices regarding your data.

We reserve the right to modify this Privacy Policy at any time. Updates will be posted to our website and upcoming mobile applications with the effective date indicated. It is your responsibility to review this policy periodically for changes. For inquiries regarding these terms, please contact us via the methods provided in the 'Contacting Us' section below.

South India 2 UK Limited collects personal information when you interact with our services. Personal information (used interchangeably with "personal data") refers to any information that identifies or makes an individual identifiable.

The specific definition of personal data applied to you depends on the laws of your physical location. We collect information through three primary channels: data you provide directly, data collected automatically during your use of our services, and data obtained from third parties.

a) Data Collection for Grocery Delivery Services

To provide our core delivery services, we collect and process the following categories of data:

Identity Data:

Name, username, and date of birth. Note: Date of birth is used solely for age verification; we do not sell alcohol, tobacco, or nicotine products.

Contact Data: Billing address, delivery address, email address, and telephone numbers.

Financial Data:

Payment card details. These are processed securely via Stripe; we do not store full card numbers on our systems.

Transaction Data:

Details regarding your payments and the specific grocery products purchased.

Technical Data:

IP address, login credentials, browser type, and location (used to display local stock availability).

b) Detailed Information on Data Usage

Account Registration:

We collect your email, phone number, username, and password to secure your account and provide access to our services. We may also infer demographic information or store profile photos if you choose to upload one.

Social Logins:

If you register via Facebook, Google, or Instagram, you authorize that service to share specific information with us (e.g., email, age, and public profile data). By connecting these accounts, you authorize us to collect and use this content in accordance with this policy.

Form Submissions & Newsletters:

We collect information provided via web forms, including purchase requests and customer assistance queries. If you subscribe to our newsletter, we collect your name and email. If you participate in our "Refer a Friend" program, you must ensure you have the recipient's permission before sharing their email address with us.

Programs & Promotions:

We collect data related to your participation in surveys, promotions, our affiliate program, or our "Vaaradhi" membership program.

Service Usage & Social Interaction:We gather data based on your actions within our apps, such as "favorited" products, shared content, posts, and invites. This helps us recommend relevant products and enhance social features.

Support & Feedback:

If you contact customer service, we may retain your correspondence and any additional information provided to address your feedback and improve our services.

Payment Processing:

Payment information is provided directly to our third-party processors. While we currently use third-party providers, we reserve the right to change our payment processing methods in the future.

Employment:

For job applications, we collect professional history and background information provided during the recruitment process.

Device Permissions:

Certain features may request access to your location, photos, microphone, camera, or media files. These are only accessed with your explicit device-level permission.

c) Automated Data Collection

As you navigate our services, we automatically collect technical metadata. This includes:

Web Usage:

Web requests, IP addresses, browser type/language, domain names, referring/exit pages, URLs, and time spent on specific pages.

Mobile Device Information:

If accessing via a smartphone or tablet, we may identify the device brand, model, operating system, screen resolution, mobile network, and advertising ID, as well as general geographic location.

South India 2 UK Limited will only process your personal information as described in this Privacy Policy or as disclosed to you at the point of collection. We use your personal data for the following purposes:

Service Delivery:

To provide the specific products, services, or information you request or purchase through our platform.

Service Communications:

To contact you regarding account administration, feature updates, and changes to our terms, policies, or the Vaaradhi membership program.

Customer Support:

To manage your account, respond to inquiries, and provide necessary technical or administrative assistance.

Marketing & Promotions:

To send newsletters and promotional materials tailored to your interests based on your previous interactions, unless you have opted out of such communications.

Internal Analytics & Improvement:

To analyze aggregate statistical data and user activity, helping us enhance our features and optimize the overall user experience.

Security & Compliance:

To maintain the safety of our Services by preventing fraud, malware, and security risks, and to enforce our contractual rights, including billing and collections.

Legal & Regulatory Obligations:

To fulfill our business requirements, including tax filings, risk management, and compliance with applicable employment and recruitment laws.

Personalization:

To save your profile data for a seamless login experience, track return visits, and tailor the content you see to your specific preferences.

Research & Reporting:

To conduct internal research and provide anonymized reporting for business partners and stakeholders.

Consent-Based Processing:

For any other purpose explicitly disclosed to you at the time of collection or conducted at your specific direction.

Employment & Recruitment:

To process job applications, communicate with candidates, and maintain necessary employment related records and evaluations.

South India 2 UK Limited may share or disclose your personal information under the following circumstances:

Corporate Group:

We may share information with our subsidiaries and affiliates to provide requested services, fulfill your requests, and perform internal management and data analysis.

Third-Party Service Providers:

We engage trusted companies and individuals to facilitate our Services. these include providers for credit card processing, payment gateways, web hosting, CRM management, order fulfillment, shipping, and marketing analytics. These parties are authorized to use your personal information only as necessary to perform these tasks on our behalf and are contractually obligated to maintain its confidentiality.

Corporate Transactions:

In the event of a merger, divestiture, restructuring, reorganization, or sale of assets (including through bankruptcy or liquidation), personal information held by us may be transferred as a business asset. By using our Services, you consent to the assignment or transfer of your personal information in such scenarios.

Advertising and Marketing:

We may share limited personal information with direct mail marketing partners who operate retail cooperatives. This helps us identify products that may interest you and reach new customers with similar preferences.

Legal Obligations and Protection:

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency). Disclosure may also occur if we believe it is necessary to enforce our policies, protect our legal rights, or ensure the safety of our customers and the company.

With Your Consent:

We may disclose your personal information for any other purpose with your explicit permission.

Security & Data Protection:

We have implemented robust measures designed to protect your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. All payment transactions are encrypted using SSL or comparable technologies, or are managed through our third-party payment processors who adhere to strict security protocols.

Your Responsibility:

The security of your information also depends on you. Where we have provided (or you have chosen) a password for access to certain parts of our Services, you are responsible for keeping that password confidential. We strongly advise against sharing your password or reusing it across other platforms.

Inherent Risks:

Please note that the transmission of information via the internet is never completely secure. While we strive to protect your personal data, we cannot guarantee the security of information transmitted to our Services; any transmission is at your own risk. We are not liable for the circumvention of any privacy settings or security measures contained within the Services. If you suspect your personal information held by South India 2 UK Limited has been compromised, please contact us immediately via the "Contacting Us" section below.

Your Legal Rights:

Under GDPR, you hold the following rights regarding your personal data:

Access:

Request a copy of the personal data we hold about you.

Correction:

Request the rectification of inaccurate or incomplete information.

Erasure:

Request the deletion of your data (the "right to be forgotten").

Objection/Restriction:

Object to or restrict the processing of your data, including for marketing purposes.

Data Portability:

Request the transfer of your data to another service provider.

Grocery Substitution Policy:

At South India 2 UK Limited, we are committed to providing fresh, authentic products. Due to seasonal availability and supply chain fluctuations, the following terms apply to substitutions:

Substitution Process:

If an item is unavailable, we will endeavor to provide a suitable alternative of similar quality and price. If you are unsatisfied with a substitution, you may return it in accordance with our Returns Policy for a full refund or a credit note for future transactions.

Customer Preferences:

You may opt-in or out of substitutions during checkout. If you opt-out, unavailable items will be removed from your order and refunded automatically.

Fair Pricing:

If a substituted item is more expensive than the original, you will only be charged the original price. If the substitute is cheaper, we will charge you the lower price.

Right to Reject:

You have the right to inspect substituted items upon delivery. If they do not meet your expectations, you may return them to the delivery driver immediately for a full refund on those specific items.

Your Privacy Rights & Choices:

You are in control of your data. You can access, update, or request the deletion of the personal information you’ve shared with us at any time.

Updates:

You can manage most of your information by logging into your account profile. For other requests, please reach out via the "Contacting Us" section.

Accuracy:

We aim for accuracy, but we ask that you keep your details up to date.

Account Deletion:

If you wish to close your account, contact us to begin the process. We will delete or anonymize your data according to our internal policies.

Important Note on Data Retention:

We cannot fulfill a deletion request if it conflicts with legal obligations or compromises data integrity. Because we sell consumer goods, we may retain certain records for specific purposes, such as tax compliance, product recalls, or fraud prevention.

We use cookies to make your experience seamless. This includes keeping you logged in, remembering your settings, and showing you relevant content.

Your Control:

Most browsers allow you to block or delete cookies. For detailed instructions, visit allaboutcookies.org or check the help pages for your specific browser:

Chrome | Edge | Firefox | Safari

Third-Party Analytics & Ads:

We use Google Analytics to understand site traffic and advertising partners to measure ad effectiveness. You can manage these interactions via your device’s "Limit Ad Tracking" settings or through the Google Analytics opt-out tool.

Location Services:

By enabling location on your device, you allow South India 2 UK Limited to provide localized content and help you find our products nearby. This can be turned off at any time in your device's privacy settings.

Communications and Your Preferences:

To ensure the best experience, we send essential updates regarding your transactions, account security, and website administration. Periodically, we may also share news, special offers, and updates about South India 2 UK Limited. If you prefer not to receive these marketing updates, you can opt-out at any time via the "unsubscribe" link in our emails or by contacting us through the details below.

Please allow a short processing period for opt-out requests to take effect. During this time, your previous privacy settings will remain active.

Mobile App Notifications

Our upcoming mobile applications may include in-app messages, reminders, and exclusive offers. These are a core part of the app experience, but you can easily manage or disable these notifications through your device or app settings.

Our Services may integrate with or link to third-party platforms and advertisements operated by external companies. Please note that South India 2 UK Limited is not responsible for the privacy practices of these third parties. Once you exit our Services—whether by clicking a link, accessing an integrated service, or engaging with an advertisement, we encourage you to review the privacy policies of those providers to understand how they handle your data. This Privacy Policy applies exclusively to information collected by South India 2 UK Limited."